Returns Policy

Our Customer Service Department stands ready to assist and make these transactions as easy as possible. Contact us within 30 days of purchase at 800-636-8544.

All returns must be returned with an RMA. Items returned without and RMA will be lost in a stock room and will NOT be issued credit.

To obtain an RMA please contact Customer Service and they will issue you a Return Authorization (RMA) number.

Only defected items are issued a UPS return label. All non defected items are returned at the customers expense with the RMA provided.

Write your RMA number on your shipping label and affix to shipping carton. If the shipping carton is the original manufacturer packaging, DO NOT WRITE anything on the original packaging of the product. The products must be in resalable condition, with no defacing of the original packaging, to receive credit.

All returns must be shipped freight pre-paid. Unless the product is damaged, defected or an USA Office Supplies shipping error. See below

USA Office Supplies Shipping Error- Obtain an RMA number (above). We apologize for any errors caused by USA Office Supplies and will gladly take the product back, as long as you make your claims for Shipping Errors within five (5) working days of delivery of goods.

Ordering Errors- Obtain an RMA number (above). We are happy to take back product ordered in error and we assess a 20% restocking charge for this service. Returns must be in the original packaging and factory sealed where applicable. If the product is not received in re-sellable condition, it will be returned to you at your expense.

Defective Returns - Obtain an RMA number (above). Defective and DOA shipped within 30 days of original invoice to an address specified on the RMA. To ensure proper credit to your account, all defective products must be returned in its original carton with ALL original pieces, packing materials and manuals.

The following vendors must be contacted directly for credit/replacement of defective merchandise. In accordance with Manufacturer Policy, USA Office Supplies will not accept items made by these vendors for return and will not issue credit. However, we will do our utmost to assist you in getting proper resolution from these manufacturers.